FAQ

• WHY CAN'T I BUY JUST THE BRACELET BASE?
The base is a component of the bracelet, therefore the bases are well priced to help start your bracelet and can not be purchased separately. The whole idea behind the Nomination Composable Bracelet is it is personalised, so it needs decorated Composable Links to complete the bracelet.

• CAN I BUY INDIVIDUAL LINKS AND ADD THEM TO A COMPOSABLE BRACELET WHICH I ALREADY HAVE?
Of course, that’s the whole idea behind Composable: add decorated links one by one to remember special moments as they happen and make your bracelet change with you, so it’s always as you unique as you are.

• HOW DO I ADD LINKS TO MY COMPOSABLE BRACELET?
Adding, removing, and changing around your Links is super easy! It may take one or two tries the first time, but once you get the hang of it, it’s easy-peasy. If you encounter any difficulties, don’t fret: use the Composable Link Tool, which makes it even easier to personalise your jewellery.

How to

• WHAT IS THE DIFFERENCE BETWEEN CLASSIC AND BIG LINKS?
Nomination’s Composable bracelet is available in two different heights, which are not interchangeable:
Classic size – Link height = 0.8 cm
Big size – Link height = 1.2 cm
Before getting more Links for yourself or for someone close to you, double-check you’ve got the right Link size.
Links from the Composable Collection are also not compatible with bracelets from the Trendsetter Collection.

• CAN I DESIGN MY OWN COMPOSABLE LINK?
Due to production limitations, it’s not possible to create a single personalised Link. Each Link is hand-made by our Florentine artisans, and the minimum order is 200 pieces per design and takes months from design to production.

• HOW CAN I ORDER AN ITEM THAT IS UNAVAILABLE?
Unavailable items are shown as”back in stock soon”, however we do not carry all items in stock, so if there are specific links you would like you can request an order via email at sales@timesupply.com.au. A deposit may be requested.

• WHERE IS THE JEWELLERY MADE?
Nomination jewellery is manufactured in Italy, however there are a few items such as the watches and some fashion jewellery that is made in PRC - People's Republic of China. The Composable Jewellery is hand crafted in Florence Italy.

• WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Visa, MasterCard, American Express, after pay and PayPal.

• MY PAYMENT HAS BEEN DECLINED. WHAT SHOULD I DO?

Kindly double-check that the details you’ve submitted are correct. For credit card payments, make sure that the expiration date, billing address, and 3-digit code on the back of your card have been entered correctly.
It’s possible that the payment was blocked by your bank. Please contact them for further details.
If the problem still persists, you could try an alternative payment method or contact our Customer Service at sales@timesupply.com.au.

• CAN I CANCEL OR CHANGE MY ORDER?
It is unlikely that you will be able to make updates online once you have completed checkout. Please send your request to sales@timesupply.com.au as soon as possible, and our Customer Service Team will determine what actions may be taken, depending on what stage the order has reached.

• HOW LONG WILL MY DELIVERY TAKE?
We will make every effort to dispatch your order within 2 days. On some occasions there may be delays beyond our control due to freight issues. Allow extra time for NZ deliveries.

• I RECEIVED A DEFECTIVE/INCORRECT ITEM, OR AN ITEM IS MISSING. WHAT SHOULD I DO?

Please immediately contact our Customer Service Team at sales@timesupply.com.au and send us a picture of your order. All orders are hand-packed by our staff, so human error is possible. We photograph the orders during packaging, so our Customer Service Team will compare photos and be able to immediately verify the error and proceed to rectify the problem.

• CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO A NOMINATION AUTHORISED RETAILER?

No, it is not possible to return an item bought online to an authorised retailer. Please follow the return procedure as described in the Returns and Refunds procedure section.

• WHAT IF I WANT TO SEND MY ORDER AS A GIFT TO ANOTHER ADDRESS?
You may add a different address as your shipping address. We also offer free ribbon and gift card, add your message to the "messages" section on checkout and also advise the order you would like your bracelet built.

For any requests other than in the notes section please send your request to our Customer Service Team at sales@timesupply.com.au as soon as possible, and our Customer Service Team will determine what actions may be taken, depending on what stage the order has reached.